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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the very first step you should take is to press the Help button, which is visible on each and every page. A popup will open. It contains in-depth info about all the actions that you can perform on the page in question. Each pop-up menu shows up on the same page so that you can swiftly get back to your work.

Video Tutorials

We have a huge array of how-to video clips explaining how to use our hosting Control Panel. They're designed for those of you who want to see how things are being done rather than only reading articles. Thus, anyone can quickly get to know our Control Panel by simply watching our step-by-step instructional video clips.

F.A.Q.

If you can't find the solution you searching for, have a glimpse at our comprehensive FAQ database, which contains questions asked by real persons and offers practical solutions. We regulary "revamp" our FAQ database with new entries in an attempt to embrace all the innovations and new additions to our hosting platform.

Ticketing System

If you still can't discover the answer you are looking for in the Frequently Asked Questions database either, you can touch base with our fantastic team of client support engineers available 24-7 and eager to help you with any query. Each trouble ticket you send will be answered within 1 hour (the average trouble ticket response time being about 20 minutes), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 233462

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com